Contact Us

We're here to help.

Whether you have a question about an order, a product recommendation, shipping information, or simply want to share your caregiving story, we'd love to hear from you.

Customer Support

Email:
astranovaone@gmail.com

Business Hours:
Monday – Sunday
9:00 AM – 5:30 PM (EST)

Typical response time:
Within 24 business hours

Our Support Promise

We believe customer support should feel human.

When you contact UPRIVA, you'll receive assistance from a real member of our support team.

No automated runaround.

No endless ticket chains.

Just thoughtful support and clear answers.

Order Assistance

Need help with:

• Order status
• Tracking information
• Shipping questions
• Returns and refunds
• Product recommendations
• Damaged items
• Incorrect orders
• Address changes

Please include your order number whenever possible.

This helps us assist you faster.

Media & Collaborations

For press inquiries, interviews, creator partnerships, or collaboration opportunities:

Email:
media@upriva.co

Share Your Story

UPRIVA exists because caregivers deserve support.

If you'd like to share your caregiving journey, feedback, or suggestions for future products, we'd be honored to hear from you.

Email:
astranovaone@gmail.com

Typical Response Times

General Support:
Within 24 business hours

Order Questions:
Within 1 business day

Returns & Refunds:
1–2 business days

Partnership Requests:
2–5 business days

Media Inquiries:
2–5 business days

Thank You

Caregiving can be exhausting, overwhelming, and often invisible.

Thank you for allowing UPRIVA to be part of your journey.

We're honored to support the people who spend so much of their lives supporting others.