Frequently Asked Questions
Orders & Shipping
Where do you ship?
We currently ship throughout the United States.
Additional destinations may become available in the future.
How long does shipping take?
Orders are typically processed within 1–3 business days.
Delivery times vary depending on your location and shipping carrier.
Tracking information will be emailed once your order ships.
How can I track my order?
Once your order is shipped, you'll receive an email containing your tracking number and shipment updates.
What happens if my package is lost?
If your package appears lost in transit, please contact us.
We'll work with the carrier to investigate and determine the best resolution.
What if I entered the wrong shipping address?
Please contact us as soon as possible.
If your order has not yet shipped, we'll do our best to update the address.
Returns & Refunds
What is your return policy?
We offer a 30-day return window on eligible products.
Items must be unused and returned in their original condition.
Please contact our support team before sending any return.
What if my item arrives damaged?
We're sorry.
Please email us within 7 days of delivery and include photos of the item and packaging.
We'll work quickly to make it right.
When will I receive my refund?
Approved refunds are typically processed within 5–10 business days depending on your payment provider.
Product Questions
Are UPRIVA products medical devices?
No.
UPRIVA products are designed to support comfort, recovery, and wellbeing.
They are not intended to diagnose, treat, cure, or prevent any medical condition.
Can your products replace professional medical care?
No.
UPRIVA products are intended to complement—not replace—professional medical advice or treatment.
Always consult qualified healthcare professionals regarding medical concerns.
Are your products suitable for older adults?
Many UPRIVA products are designed to be simple, practical, and easy to use.
Please review product-specific instructions before use.
Can I send UPRIVA products as a gift?
Absolutely.
Many customers purchase UPRIVA products for family members, friends, spouses, and siblings who are caring for loved ones.
Select products may include gift-ready packaging.
Are your products tested before release?
Every product is evaluated for comfort, usability, portability, and practicality before becoming part of our collection.
Caregiving & Recovery
Why does UPRIVA focus specifically on caregivers?
Most wellness products are designed for general stress.
Caregivers face unique challenges, including:
- Compassion fatigue
- Interrupted sleep
- Emotional exhaustion
- Anticipatory grief
- Physical strain
- Hospital waiting
- Long-distance caregiving responsibilities
UPRIVA was created specifically around those realities.
Why don't you call UPRIVA a self-care brand?
Because many caregivers don't have the time, energy, or circumstances for traditional self-care routines.
UPRIVA focuses on recovery that fits real caregiving life.
I don't consider myself a caregiver. Is UPRIVA still for me?
If you regularly support a parent, spouse, partner, family member, or loved one facing health challenges, you may already be acting as a caregiver.
Many people provide care without using that label.
I feel guilty taking time for myself. Is that normal?
Many caregivers experience guilt when prioritizing their own needs.
You're not alone.
Recovery isn't about doing less for the person you care about.
It's about maintaining the capacity to continue showing up for them.
My caregiving situation is temporary. Is UPRIVA still relevant?
Yes.
Whether you're supporting a loved one for weeks, months, or years, recovery matters.
Caregiving challenges often begin long before someone identifies as a caregiver.
Payments & Security
Is my payment information secure?
Yes.
All transactions are processed through secure payment providers using industry-standard encryption technology.
UPRIVA does not store your payment information.
What payment methods do you accept?
We accept major credit cards and additional payment methods displayed during checkout.
Will I receive marketing emails?
Only if you choose to subscribe.
You can unsubscribe at any time using the link included in our emails.
Contact
How can I reach customer support?
Email:
astranovaone@gmail.com
Typical response time:
Within 24 business hours.
Do you offer wholesale or partnership opportunities?
Yes.
Please contact:
We welcome inquiries from healthcare organizations, caregiver support programs, employers, retailers, and community groups.
Still have questions?
We're always happy to help.
Contact us at:
astranovaone@gmail.com