Frequently Asked Questions
Questions? We're Here to Help.
At UPRIVA, we believe recovery should feel simple, supportive, and stress-free.
Whether you're exploring our products for the first time, waiting for an order, or looking for the right recovery solution, you'll find answers to our most frequently asked questions below.
If you still need assistance, our Customer Care Team is always here to help.
⏱ Response Time: Within 24 Business Hours (Monday–Sunday)
ABOUT UPRIVA
What is UPRIVA?
UPRIVA is a recovery-focused wellness brand created for people navigating the demands of modern life.
From burnout and poor sleep to physical fatigue and caregiving responsibilities, our mission is simple:
To help people restore energy, reduce everyday stress, and recover more effectively.
Everything we offer is built around one idea:
Recovery for Modern Life.
What makes UPRIVA different from other wellness brands?
Most wellness brands focus on trends.
UPRIVA focuses on recovery.
Instead of offering thousands of unrelated products, we carefully curate products and recovery solutions that support real-life challenges people experience every day.
Every collection, every product, and every customer experience is designed around helping you feel restored, recharged, and ready to move forward.
Are you a real brand?
Absolutely.
UPRIVA is built with a long-term commitment to quality products, exceptional customer support, and meaningful customer experiences.
We believe trust is earned through transparency, reliability, and consistent service.
CHOOSING THE RIGHT PRODUCTS
I'm new to UPRIVA. Where should I start?
If you're visiting UPRIVA for the first time, we recommend starting with one of our Recovery Kits.
These curated bundles provide a balanced recovery experience and are often the best value for new customers.
They're designed to help you experience the UPRIVA philosophy without feeling overwhelmed by choices.
Which Recovery Journey is right for me?
Burnout Recovery™
Best for:
• Chronic stress
• Mental exhaustion
• Emotional fatigue
• Feeling overwhelmed
Evening Recovery™
Best for:
• Difficulty relaxing at night
• Racing thoughts before bed
• Evening stress
• Creating a healthy wind-down routine
Deep Recovery™
Best for:
• Physical fatigue
• Low energy
• Recovery after demanding days
• Full-body restoration
Can I combine products from different collections?
Absolutely.
Many customers create their own personalized recovery routine by combining products from multiple collections.
Recovery is personal, and we encourage customers to build a solution that fits their lifestyle.
How do I know which products are best for me?
If you're unsure, contact our Customer Care Team.
Tell us a little about your challenges, recovery goals, or daily routine, and we'll be happy to recommend products that fit your needs.
CAREGIVER WELLNESS™
What is Caregiver Wellness™?
Caregiver Wellness™ is a dedicated collection created specifically for people who spend their time caring for others.
We believe caregivers deserve recovery too.
Who is this collection designed for?
This collection is ideal for:
• Family caregivers
• Parents
• Adult children caring for aging parents
• Healthcare professionals
• Spouses supporting loved ones
• Anyone regularly caring for another person
I'm not a full-time caregiver. Is this collection still for me?
Yes.
If you regularly provide emotional, physical, or practical support to someone else, Caregiver Wellness™ was created with you in mind.
Are Caregiver Wellness™ products suitable as gifts?
Absolutely.
Many customers purchase these products as thoughtful gifts for caregivers, healthcare workers, parents, and loved ones who spend so much of their time supporting others.
PRODUCT QUALITY & SAFETY
How are products selected?
Every product at UPRIVA must serve a meaningful recovery purpose.
If a product doesn't genuinely support comfort, restoration, relaxation, or recovery, it doesn't belong in our store.
Are your products tested?
Yes.
Products undergo quality inspections before fulfillment and shipment.
We continuously review customer feedback and supplier performance to maintain quality standards.
Are heated recovery products safe?
Yes.
Our heated products are designed with safety in mind and include features such as automatic shut-off and temperature control systems where applicable.
Please follow all included instructions before use.
Are UPRIVA products medical devices?
No.
Our products are designed to support comfort, recovery, and wellbeing.
They are not intended to diagnose, treat, cure, or prevent medical conditions.
For medical concerns, please consult a licensed healthcare professional.
ORDERS & SHIPPING
How long does shipping take?
Orders are typically processed within 1–2 business days.
Estimated delivery times:
• Standard Shipping: 3–5 Business Days
• Express Shipping: 1–2 Business Days
• International Shipping: 7–14 Business Days
Will I receive tracking information?
Yes.
You'll automatically receive a tracking number via email once your order ships.
Tracking updates may take up to 24 hours to appear after shipment.
Do you offer free shipping?
Free shipping promotions may be available depending on order value, location, and seasonal offers.
Current shipping promotions will be displayed at checkout.
Can I modify or cancel my order?
If your order has not entered fulfillment, we may be able to make changes.
Please contact astranovaone@gmail.com as soon as possible after placing your order.
I entered the wrong shipping address. What should I do?
Contact us immediately.
If your order has not yet shipped, we'll do our best to update the address before it leaves our fulfillment center.
RETURNS & REFUNDS
What is your return policy?
We offer a 30-Day Happiness Guarantee.
If you're not completely satisfied with your purchase, eligible products may be returned within 30 days of delivery.
Items must be unused and returned in their original packaging.
How do I start a return?
Simply email astranovaone@gmail.com with:
• Your order number
• The item(s) you wish to return
• The reason for the return
Our team will guide you through the process.
How long do refunds take?
Approved refunds are typically processed within 5–7 business days after we receive and inspect the returned item.
What if my item arrives damaged?
Please contact us within 48 hours of delivery and include photos of the product and packaging.
We'll work quickly to resolve the issue.
What if I receive the wrong product?
We sincerely apologize.
Contact our support team and we'll make it right as quickly as possible.
PAYMENTS & SECURITY
Is checkout secure?
Yes.
All transactions are processed through secure, encrypted payment gateways.
UPRIVA never stores your credit card information.
What payment methods do you accept?
We currently accept:
• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
Availability may vary by location.
Can I pay in installments?
Depending on your location, installment payment options may be available during checkout.
Available options will automatically appear if eligible.
TRUST & CUSTOMER EXPERIENCE
Why do customers choose UPRIVA?
Customers choose UPRIVA because we focus on one thing:
Recovery.
Instead of overwhelming customers with endless products, we carefully curate solutions that support everyday wellbeing, comfort, and restoration.
Everything we offer serves a purpose.
What if I need help choosing products?
Our Customer Care Team is happy to help.
Simply contact us and tell us about your recovery goals, challenges, or lifestyle.
We'll help guide you toward products that may be a good fit.
How can I contact support?
⏱ Within 24 Business Hours
Monday–Sunday
OUR GUARANTEE
30-Day Happiness Guarantee
We want you to feel confident when shopping with UPRIVA.
If you're not completely satisfied with your purchase, eligible products may be returned within 30 days of delivery according to our return policy.
Your satisfaction matters to us.
WHY THOUSANDS OF CUSTOMERS TRUST UPRIVA
✔ Recovery-Focused Product Selection
✔ Fast & Responsive Customer Support
✔ Secure Checkout & Trusted Payment Providers
✔ Carefully Curated Collections
✔ Dedicated Caregiver Wellness™ Solutions
✔ Transparent Policies & Easy Returns
✔ Designed Around Real-Life Recovery Needs
STILL HAVE QUESTIONS?
Our Customer Care Team is always here to help.
Whether you need product recommendations, order assistance, shipping updates, or recovery guidance, we'll do our best to provide the support you need.
We typically respond within 24 business hours.
Thank you for choosing UPRIVA.
We're honored to be part of your recovery journey.